Analyze the words your customers and employees to gain insight into employees and customer experiences

Using qualitative and textual analysis techniques can help companies better understand the needs, feelings, values, and perceptions that underlie and influence the actions of employees, clients, and consumers. Qualitative research can provide details about human behavior, emotion, and personality characteristics that quantitative studies do not. With a selection of specialized software. Talent Metrics can guide clients towards cutting-edge business insights as we have already done for our clients in the following industries:

  • Medicine & Health Care
  • Hospitality
  • Non-profit
  • Professional Organizations

Related Publications

Islam, S., Chetta, M. H., Kozikowski, A., & Misner, S. (2016). Speaking of urgent care centers: Language matters.